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FEBRUARY 2013



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Dear DC,

I have worked in the graphic business for 50 years as a purchasing agent and in inventory control. I had 26 years with one company and am on my 24th years with CoBe Graphic Supplies, Inc.I have never seen customer service as bad as it is presently.

When you call a business you get voice mail, they give you the hours of operation and when they will be going to lunch. They ask you to leave a message and they will return your call. The return call may be the same day, the next day or not at all.The backorder situation is dismal.

Maybe the owners should try and reinvent customer service to the way it was a few years ago.

Don Lucas

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Fichera Publications · 1919 N. State Rd. 7, Suite 202· Margate, FL 33063 · 800-327-8999· 954-971-4360· Fax: 954-971-4362 · email us


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