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MAY 2014

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2014 Dealer of the Year:
PERRY proTECH

PERRY proTECH was originally founded by Rex Perry in May of 1965 and focused on selling copiers and supplies out of Lima, Ohio. Rex insisted that we never lose sight of the fact that nothing happens without the client and that we keep our customers' needs front and center of all we do. Over the years, the company expanded with additional locations and acquisitions and became known as the leading provider of document solutions in the region. In 1986, Rex sold the company to the employees and established an Employee Stock Ownership Plan (ESOP) that is now 100% employee-owned.

"We made a conscious decision early on to diversify the business" states Barry Clark, CEO. "We branched into content solutions and adapted our services with print management. And as copiers became MFP's and intrinsically tied to networks, we analyzed our options and decided to purchase a well-established core infrastructure company in our area. This level of technology has required strategic thinking that understands the unpredictability of complex systems that are often resistant to predictive models."

Sellling in a Single Source of an All You Need Environment
One of the unintended consequences of this complex but necessary model has been the challenges of selling the products and services. Imaging contacts and sales cycles are not the same as infrastructure or content management. Jeff Boate, President, has spearheaded a learning experience for the entire sales organization and managers. "We chose Achieve Global and its Professional Selling Skills program to help our team thrive in this complex climate. We have defined our sales process with a healthy and consistent set of guidelines and are utilizing a learning experience that prepares the team for excelling in a rapidly changing world with systematically measurable results."

Innovation Happens at the Periphery
As the company merged business models, more of the strategy planning and implementation has been to help employees understand the ownership benefits and responsibilities. That in turn has helped create a culture of ownership and core values that have been defined and adopted by all employees. "I've seen a definite change in our company since this team has started this initiative. Our principles and benefits are shared by all and truly make us the organization we are today." according to Becky Taylor, Vice President Accounting and co-chair of the EOCC. "Our team represents everyone in the organization and has a strong focus of shaping our unique form of ownership culture."

"We're very proud to have been named "Dealer of the Year" in 2014 by imageSource Magazine," says Barry Clark. "And , I personally want to thank each and every one of our employee-owners for their contribution to our success. Your efforts will bring us to our desire of being a single source, go to partner for all of our clients. We are committed to the future and to change and adapt as needed and we do this on behalf of our clients and the future of each and every employee-owner of PERRY proTECH."

For more information on PERRY proTECH, visit their website at www.perryprotech.com.

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